Terms & Conditions

1. Who we are

Ask Nink is run by NINK LABS LIMITED, Lagos, Nigeria (RC 8939129). We help you find and price products, especially lighting and electricals from markets like Alaba International Market. By using asknink.com or sending us a request, you agree to these terms and our Privacy Policy.

2. What Ask Nink is, and is not

Ask Nink is a sourcing and information service. We show products and market prices, and our team follows up with you on WhatsApp, phone or email to get you a quote. We are not the manufacturer of what you buy. The website does not take payment, and we do not hold anyone's money.

3. Prices and quotes

• Prices and ranges on the site are a guide. Market prices and stock change, and a listed price is not an offer to sell.
• A quote from us is valid until the date written on it. After that, or if a supplier changes price or stock before you accept, we will tell you and re-quote.
• A quote does not bind you. You are never required to buy after asking for a price.
• If we make a mistake in a quote (wrong price, unit or quantity), we will correct it and ask you to approve the corrected quote. We do not have to supply at an obvious error.
• Photos show the kind of item. They do not confirm that your exact item is in stock.

4. If you decide to buy

If you go ahead after a quote, we will agree the item, price, payment details, delivery and timing with you in writing (WhatsApp or email) before any money moves. Payment is made as set out in that written agreement. Never pay anyone because of a call or screenshot you cannot verify with us on our official WhatsApp or email. Once a sale is agreed, any warranty on the goods is given by the seller named in the agreement.

5. Delivery

Delivery method, area, cost and expected time are stated in your quote or agreement. Times are estimates unless we say otherwise in writing.

6. Problems with an order

Tell us within 24 hours of receiving an item if it is wrong, damaged, fake or not working. Message us on WhatsApp or email with your reference and clear photos or a short video. We will work with the seller to replace, refund or settle, depending on the case. Nothing here removes your rights under Nigerian consumer law.

7. What we ask of you

• Give accurate contact details and a true description of what you want.
• Do not upload anything unlawful, anything you have no right to share, or identity, bank or card documents.
• Do not copy, scrape or resell our prices, market data or photos.
• Do not use the site to send spam, to defraud anyone, or to interfere with how it works.

8. Our responsibility

We will act with reasonable care and skill. We are not responsible for loss that was not reasonably foreseeable, for loss of profit, or for events outside our control such as market closures, strikes, power or network failure, or a supplier's default. We do not limit liability for fraud, for death or personal injury caused by our negligence, or for anything the law does not allow us to limit.

9. Our content

The site, its design, prices, market data and our photos belong to NINK LABS LIMITED or its licensors. You may use them for your own buying. You keep the rights in what you send us, and you let us use it to answer your request.

10. Stopping service

We may refuse or stop service if someone breaks these terms, gives false details, abuses staff or suppliers, or tries to defraud us or anyone else. You can stop using Ask Nink at any time and ask us to delete your data.

11. Changes

We may update these terms as Ask Nink grows. The date at the top shows the latest version. A change does not affect a quote you already accepted.

12. Complaints and law

Tell us first at hello@asknink.com and give us a fair chance to fix it. These terms are governed by the laws of the Federal Republic of Nigeria, and the courts of Lagos State have jurisdiction, unless the law gives you the right to go elsewhere.

Questions? Contact Ask Nink